Frequently Asked Questions
Helping people regain their independence by working from home is our top priority. We are delighted to help you on your journey of being your own boss and happily working from home. Below are the most frequently asked questions that we recieve. If your question isn't listed here, contact us and we will get back to you as soon as possible.
Why should I choose Connect Pro Global as my IB (Independent Business)?
Simply put, we care! Your success is the most important thing to our business. If you're successful, so are we. We know what it takes to have a long-lasting work-from-home career; so it is our pleasure to help you to, get your unique journey started, thrive, and have longevity and stability in your career; from the comfort and convenience of your own home.
We are able to walk you through the process and answer all your questions. Working from home can be isolating, but we have taken the necessary steps to ensure that you will never feel like you're in this alone. Our team consists of true " Connect Pros", and our collaborative community and company culture will assist your personal growth and development by it's very nature. We overcome all challenges and triumph daily as we serve our community and clients with care, confidence and excellence.
How do I know this is a legitimate opportunity?
Our partner, Arise Virtual Solutions, has been featured on The Real, CNN and MSNBC. They are BBB accredited with 25 years of pioneering the WFH revolution. Arise is an established platform supporting tens of thousands of Customer Service Professionals (CSPs) currently servicing the Arise Network. Connect Pro Global Corp is THE 2026 Q1 , Q2 & Q3 Diamond Partner featured directly on the platform as seen HERE.
What will I be doing?
You will be your own micro-call center. You will take customer service calls for well known fortune 500 companies. These calls include billing inquiries, technical assistance, account management, sales and data entry.
You will need:
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A Quiet Work Area
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A Windows 11 computer (laptop is acceptable, must be hard wired, no Wi-Fi permitted)
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High Speed Internet
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USB Headset
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Webcam during training (certification class) only
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Dual screens required for *most companies. Yes a TV monitor via HDMI cord counts!
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Most clients no longer require a phone line. If the opportunity states, "Hardwired USB headset with phone quality audio required" you'll be able to take calls through your computer.
Because you are an Independent Contractor and not an employee, you are responsible for your own taxes. No taxes will be deducted from your earnings. We will provide you with a 1099-MISC at the end January of every calendar year if you made over $500 the previous year.
*Please speak with your tax preparation service regarding information on filing a 1099-MISC.
What happens after registration on Arise®?
How often will I be paid and when?
Am I responsible for my own taxes?
After registration, agents need to select a client/company to work for. There is a background check* (plus a drug test may be required depending on the client*) that will need to be completed by a third-party vendor. This is completed online for either, FREE, $19.99, $30 or $75 depending on the client you choose. Connect Pro Global Corp does not sponsor first time background checks. Background check results stay in the system for 36 months (3 years).
Most companies require a Refundable $50 class confirmation deposit to secure your spot to deter no-shows. Once you attend the full first day of class, the $50 is 100% refunded.
If you cannot afford this, we can take it out of your first paycheck after you've passed your background check & confirmed that you have the requirement for the client program.
***You will be handling sensitive data and customer information. This background check is necessary for clients to know that you are trustworthy and that their customer’s information will be secure.
Arise provides comprehensive training. These classes last anywhere from 5 days to 30 days to 60+ days depending on the client. You will learn everything that you need to know about servicing the client of your choice during certification classes. The certification classes are FREE. We will help you make the best decision based on your particular setup, schedule & situation, but the choice is ultimately yours.
How does training work?
All classes are taken online. You will need a Windows 11 computer, hard-wired high-speed ethernet connection (No Wi-Fi 🚫), and a USB Headset & webcam for training at minimum. Classes are Monday-Friday, and they are generally 4-6 hours each day depending on the client that you choose. You will be able to choose, based upon the client, if you’d like mornings, afternoon, or evening classes.
How long will it take for me to start working and getting paid?
Training/ certification class is fully paid at an hourly rate from day one. Classes are usually 4-6 hours long, Monday to Friday for an average of 30 days long. In Phase 2 of training you'll begin taking calls inside and outside of class and continue getting paid for all hours at an hourly rate. Like any training, there is going to be a lot of information and this time led by your instructor flies by quickly!
After the last day of certification class, you pass or fail and get to continue taking calls on your own schedule in 30 minute intervals or not. After you pass, you can enroll in a new client class of your choice if you would like to service more than one company at a time. Production SOWs are then offered based on performance. All past and current opportunity revenue and schedule details are listed in the opportunity announcements (OAs) provided to you in your Welcome email.
You will be paid twice monthly, around the 8th/9th and 23rd/24th of the month. All pay dates for the calendar year are provided in your Welcome email.
Payments are made by direct deposit to the bank account or payment card of your choice.
Once you've completed registration, you will be given the exact pay dates for 2026.
*No checks will be mailed as we wish to ensure the receipt of your funds.
I'm registered to a different IBO on the Arise® Platform & want to Switch to Connect Pro Global Corp!
If you’re already registered to a different IBO they- need to release you before we can take any next steps!
Please see our switch to Connect Pro Global guide linked on our website below:
https://www.connectpro.global/switch-to-connect-pro-global-corp
8735 Dunwoody Place, #4477
Atlanta, GA, 30350
E-mail: support@connectpro.global
Text or Call: +1 (877) CPG-8444
+1 (877) 274-8444
