Frequently Asked Questions
Helping people regain their independence by working from home is our top priority. We are delighted to help you on your journey of being your own boss and happily working from home. Below are the most frequently asked questions that we recieve. If your question isn't listed here, contact us and we will get back to you as soon as possible.
Why should I choose Connect Pro Global as my IB (Independent Business)?
Simply put, we care! Your success is the most important thing to our business. If you're successful, so are we. We know what it takes to have a long-lasting work-from-home career; so it is our pleasure to help you to, get your unique journey started, thrive, and have longevity and stability in your career; from the comfort and convenience of your own home.
​
We are able to walk you through the process and answer all your questions. Working from home can be isolating, but we have taken the necessary steps to ensure that you will never feel like you're in this alone. Our team consists of true " Connect Pros", and our collaborative community and company culture will assist your personal growth and development by it's very nature. We overcome all challenges and triumph daily as we serve our community and clients with care, confidence and excellence.
How do I know this is a legitimate opportunity?
Our partner, Arise Virtual Solutions, has been featured on The Real, CNN and MSNBC. They are BBB accredited and have thousands of Customer Service Professionals (CSPs) currently servicing the Arise Network.
What will I be doing?
You will be your own micro-call center. You will take customer service calls for well known fortune 500 companies. These calls include billing inquiries, technical assistance, account management, sales and data entry.
You will need:
-
A Quiet Work Area
-
A Computer (laptop is acceptable, must be hard wired, no Wi-Fi permitted)
-
High Speed Internet
-
USB Headset
-
Most clients no longer require a phone line. If the opportunity states, "Hardwired USB headset with phone quality audio required" you'll be able to take calls through your computer.
What happens after registration?
How often will I be paid and when?
Am I responsible for my own taxes?
After registration, agents need to select a company to work for. There is a background check that will need to be completed by a third-party vendor. This is completed online for $30. If you cannot afford this, we can take it out of your first paycheck.
***You will be handling sensitive data and customer information. This background check is necessary for clients to know that you are trustworthy and that their customer’s information will be secure.
Arise provides comprehensive training. These classes last anywhere from 5 days to 30 days. You will learn everything that you need to know about servicing the client of your choice. The certification classes are FREE. We will help you make the best decision based on your particular situation but the choice is totally yours.
How does training work?
All classes are taken online. You will need a computer, hard-wired high-speed internet (not wifi), and a USB Headset for training. Classes are Monday-Friday, and they are generally 2-4 hours each day depending on the client that you choose. You will be able to choose, based upon the client, if you’d like mornings, afternoon, or evenings.
How long will it take for me to start working and getting paid?
Classes are between 5 days and 30 days based on the client. After you have successfully completed certification, you can begin working and getting paid. Like any training, there is going to be a lot of information and this time goes quickly, trust me! Some classes even have an 'earn while you learn phase'. This means that you'll start taking calls (and earning revenue) after about 2 weeks of class starting. All of this will be listed in the opportunity announcement (OA).
You will be paid twice monthly, around the 15th and last day of the month. Payments are made by direct deposit to the bank account or payment card of your choice.
Once you've completed registration, you will be given the exact pay dates for 2025.
*No checks will be mailed as we wish to ensure the receipt of your funds.
​
Because you are an Independent Contractor and not an employee, you are responsible for your own taxes. No taxes will be deducted from your earnings. We will provide you with a 1099-MISC at the end of every year.
*Please speak with your tax preparation service regarding information on filing a 1099-MISC.
8735 Dunwoody Place, #4477
Atlanta, GA, 30350
E-mail: support@connectpro.global
Text or Call: +1 (877) CPG-8444
+1 (877) 274-8444
